Lifecycle Services

From the decision to buy a machine right through to selling it again, Aotea supports you at every stage. Our focus is on the complete lifecycle of your machine from its operational availability to its productivity and optimisation.


Machine technical support is delivered through our national team of specialist, factory trained service engineers and support staff.

On call 24/7

On the rare occasion your machine stops doing what it should, simply call and our service engineers will do the rest. When required, we come to you – no matter where your production facility is located.

  • Fast breakdown response to keep you in production
  • Local support by factory trained service engineers
  • Telephone technical support in the event of breakdowns 
  • Breakdown parts and consumable spare parts managed by a dedicated team of experts

Field service

Aotea’s service engineers can identify problems and implement solutions fast, saving you money, downtime and extending machine life.

  • Authorised and factory trained
  • Representation in New Zealand
  • Specialised in every application we provide


Aotea can diagnose many faults remotely with its Teleservice. Reconfigure machine parameters, update software remotely, TeleService has proven to increase machine up-time when it can be fixed without having to factor in engineer availability and travel etc, needed to attend to your request.

Software, spare parts, tooling

To ensure your machine continues to run at optimal level, Aotea has an extensive range of software, genuine spare parts and tooling from its suppliers facilities in Europe, Asia and the USA.

Furthermore, Aotea holds a large inventory of breakdown parts, valued at more than $1 million, in its national distribution centre.

And with on-line access to all our suppliers regional logistics centres, everything you need is available from a single source, ordered either over the phone or online.

Training your workforce

Keeping your workforce highly skilled is one of the best ways to make the most of your machinery, extend its operating life and optimise its resale value.

That’s why Aotea offers operator, application, software and maintenance training as well as a range of speciality courses.

Aotea Service Engineers

Every service engineer undergoes an exhaustive qualification process followed by ongoing accreditation at some of the world’s best international training facilities. It’s all part of Aotea’s ongoing commitment of supplying a national network of the most qualified service engineers in New Zealand.

In fact, becoming an Aotea accredited service engineer is one of the most coveted service engineer positions in New Zealand. Why? Aotea service engineers work with the best machinery in the world.

Contact us or call 09 525 6907

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09 525 6907