Shop Login

PDF Print

Service & Support

When evaluating a CNC machine tool prior to purchase, most manufacturers have a fairly clear idea of the technical criteria on which to base a decision.
Machine specifications, increased productivity, improved quality and reliability. And of course, a solution that gives a high return on investment and one that results in a genuine competitive advantage. But one critical criteria that often gets less attention than it deserves is after sales service, yet the calibre of service can be the difference between a ‘dream run’ and a ‘nightmare’.

Aotea’s philosophy is to provide customers with the complete package. Brands that are world leaders in their field and technical support and after sales service that’s second-to-none in the industry. And while each of these is essential to success, it’s the latter that’s a critical differentiator for Aotea. One that means
Aotea customers are repeat customers.

Aotea’s belief has always been that service support is the real ‘acid test’ for manufacturers. That the appeal of an apparently low cost machine quickly fades if the back-up isn’t there when it’s needed and production has stopped. And that’s precisely why Aotea has invested heavily in building an after-sales service that’s without equal in New Zealand.

Today, Aotea has 6 factory trained, experienced Service Technicians, available to provide efficient 24/7 support for every machine it sells into the market. And none of these Service Technicians are ‘contractors’. All are full time staff so the organisation is in full control of availability and standard of workmanship.
Each of Aotea’s skilled Service Technicians spends most of every day in the field commissioning and training, doing planned maintenance, routine service work, attending to breakdowns, or installing specially designed options to enhance machine capability, and they do this throughout New Zealand. And with advances in technology they can often conduct remote diagnosis and initiate remedial action without having to enter the customer’s premises. And it’s the inexorable innovation and improvement in technology that makes ongoing factory training a must for all Aotea’s Service Technicians. Virtually at any given time someone from Aotea is overseas finding out more about the machines on offer and how to keep them fully functional.

Prioritisation and co-ordination of all incoming work is the responsibility of Aotea’s dedicated Service Manager. He is also accountable for ensuring that Service Technicians have all the parts and other resources necessary to do the job. An extensive range of commonly - used ex-stock spares and consumables are also at hand to minimise waiting time.

Whatever, wherever and whenever the need, Aotea’s 6 dedicated Service Technicians are ready and able to help.

Machines

Feature Machines

  • Arburg
  • Trumpf
  • Citizen
  • Wenzel

In Stock

  • Arburg
  • Trumpf
  • Citizen
  • Wenzel

Aotea's Choice

  • Arburg
  • Trumpf
  • Citizen
  • Wenzel

Disclaimer

Important: Aotea Machinery takes pride in the information provided on this site, but takes no responsibility for it's inaccuracies. Thanks to all our suppliers who helped with the information
they have provided.